Last Updated: September 2024
At Infonex Pty Ltd, we are committed to safeguarding your privacy while using our Retrieval-Augmented Generation (RAG) system. This Privacy Policy explains how we collect, store, and use the data you provide when interacting with our system, particularly the questions you submit.
When you interact with our RAG system, we collect and store user questions and queries for improving our services and providing relevant responses. We may also collect metadata such as timestamps, session details, and general usage patterns for system optimization and analytics.
The data collected is used for service delivery, service improvement, research and development, and continuous improvement of services. We analyze questions submitted to enhance performance and accuracy of our system.
We do not share your data with third parties except when required by law or to trusted third-party service providers assisting with system operations, with strict privacy controls in place.
We implement industry-standard security measures to protect your data, including encryption and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You have the right to access, correct, or request deletion of your data from our systems. To exercise any of these rights, contact us at team@infonex.com.au.
By using our RAG system, you agree to these Terms of Use. If you do not agree with these terms, please do not use the service.
You agree to provide accurate and lawful questions or data when interacting with the system. You agree not to use the system for illegal, harmful, or malicious purposes, including submitting inappropriate, offensive, or illegal content.
All intellectual property related to the system, including content generated by the system, is owned by Infonex Pty Ltd or our licensors. You are granted a non-exclusive, non-transferable license to use the system for personal or business purposes, subject to these terms.
The questions you submit are stored in our database for the purpose of improving the RAG system and providing you with better responses. We retain the right to store your questions as long as necessary for our legitimate business interests or as required by law.
We strive to ensure that our system is available and functioning properly, but we cannot guarantee uninterrupted access. The system is provided as is without warranties of any kind, express or implied.
These Terms of Use are governed by the laws of Australia. Any disputes arising out of the use of this system will be handled by the courts in Australia. For questions, contact us at team@infonex.com.au.
If you have any questions or concerns regarding this Privacy Policy or Terms of Use, please contact us: